Refund policy

Last updated: June 2026

At Palakshi, every tapestry is made-to-order and fulfilled by our production partner, Qikink. Please read this policy carefully before placing your order.

CANCELLATION POLICY

Since all tapestries are made-to-order and sent to production immediately, orders cannot be cancelled once placed. Please review your order carefully before confirming.

ELIGIBILITY FOR RETURNS

We accept replacement requests only in the following cases:

Product arrived damaged or defective
Wrong item delivered (wrong design, size, or colour)
Manufacturing defect (print quality issue, fabric flaw)
Order lost in transit (confirmed by courier tracking status)

We do NOT accept returns for:

Change of mind or buyer's remorse
Incorrect size selected by the customer
Slight colour variation due to screen display differences (see Colour Disclaimer in our Terms of Service)
Size variance within ±0.5 inch of stated dimensions, which is standard in fabric printing
Damage caused by improper handling, hanging, or washing after delivery

HOW TO RAISE A COMPLAINT

Your order number
A clear unboxing video showing the package being opened
Photos of the damaged product, including the outer packaging

Claims without an unboxing video, or raised after 72 hours, cannot be processed, as our production partner requires this for verification.

We will review your request within 2-3 business days and notify you of the outcome by email.

RESOLUTION OPTIONS

Depending on the issue, we will offer:

A free replacement (subject to availability)
A store credit
A partial or full refund

UNDELIVERED / RETURNED-TO-ORIGIN ORDERS

If your order is returned to us due to an incorrect address, being uncontactable, or refused delivery, we will reship it once it's back with us. Re-shipping charges will apply for a second attempt. If you no longer want the order, we will refund you minus shipping costs already incurred.